‍BOOKING CONDITIONS

MAKING A RESERVATION

Reservations can be made via our website, by phone or by email. One-way rental requests (different pick-up and drop-off locations) are always confirmed separately by calling the booking center or in writing by e-mail. Finn-Rent Oy reserves the right to cancel a booking request in the event that the vehicle fleet is suddenly unavailable.

PAYMENT METHODS

You can pay for the reservation on the website when making the rental by selecting the pay immediately function. The online payment service is provided by Checkout, which forwards your payment to Finn-Rent. Checkout is a completely domestic and reliable payment processing company. The payer can no longer cancel or change the payment after it has been accepted. Payment terms: https://www.checkout.fi/ehdot-ja-sopimukset/maksuehdot

Neither the online store nor Checkout Finland Oy has access to card information and payment card information is not stored in our systems.

Available payment methods:

online banks: Nordea, Cooperative Bank, Savings Bank, POP Bank, Danske Bank, Handelsbanken, S-Bank, Ålandsbanken and Lähitapiola.

Card payments: Visa, Visa Debit, Visa Electron, V-Pay, Mastercard and Debit Mastercard cards. Enabled international Verified by Visa, MasterCard Securecode authentication services.

Mobile payment methods Pivo, MobilePay.

You can also pay for the rental when picking up the car, using the most common bank and credit cards.

The renter must have a valid credit card physically present when picking up the car.

CANCELLATION POLICY

It is possible to cancel the rental 48 hours before the start of the rental period. For later cancelled bookings, we will withhold the value of the rent paid. For refunds, we always withhold a processing fee of €20.

Cancellations will only be accepted in writing to the email address: varaukset@finnrent.fi.

RENTAL CONDITIONS

1. THE EMERGENCE OF A CAR RENTAL AGREEMENT

The lease agreement is always created between the car rental company (the “Rental Company”) and the person who signed the lease or the legal entity (collectively, the “Renter”) represented by the person signing the lease at the rental event. The renter must have a valid driver's license, sufficient driving skills in relation to the circumstances, at least one year of driving experience and the age required by the Rental Agency separately in the rental agreement.

2. TRANSFER OF THE CAR TO THE LESSEE

The rental company must deliver the car to the renter in working condition and in accordance with the law at the agreed time and place. In addition, the Rental Agency must provide adequate guidance on the use of the car upon the Renter's separate request. The rental car has been checked by the Rental Agency or this partner before handing it over to the Renter. However, the Renter is also obliged to check the car upon receipt in order to verify any damage or defects that may already exist in the car. Any damage or defects must be reported to the Rental Agency immediately.

3. USE OF THE CAR DURING RENTAL

The renter is obliged to take care of the car as well as a careful person does his own, as well as to observe special care and caution when driving. The renter undertakes to use the car only in the usual way intended for it. During the rental period, the renter must ensure normal monitoring of the condition of the car, such as tire pressure and adequate filling of oil and other liquids. If the car is parked for a moment, it must be locked. The renter undertakes to drive the car himself. He is allowed to hand over the car to another person or another for transportation only if a permit for this is specifically indicated in the rental agreement. The renter (driver) must have a valid driver's license and at least one year of driving experience. In addition, he must meet the age requirements required by the Rental Agency. The lessee is obliged to inform the person to whom he transfers the rental object within the framework of this agreement about the content of this agreement. It is forbidden to use the car for illegal purposes, towing, competitions or their training, driving instruction, as well as driving on ice outside officially marked ice roads. The car may not be exported outside the borders of Finland unless it has been specifically agreed with the Rental Agency. Smoking and transporting domestic animals in the car are prohibited. The use of a rental car for professional use is not permitted unless agreed separately. During the rental period, the renter is fully responsible for parking and parking error charges incurred for using the car, private parking enforcement fees, overcharging fees, criminal charges, speeding and other traffic offenses or fines, tolls and congestion charges. By signing the lease agreement, the Renter authorizes the Rental Company to provide the authorities with his/her personal data in order to impose the penalty fees stated above. The rental company may charge a processing fee of €50 for undeclared parking fines/fees. The renter pays for the fuel they use. The fuel used in the car is indicated in the rental agreement and/or the vehicle registration statement. The renter is fully responsible for any damage caused by refueling or using the wrong fuel. If the Renter returns the car with an underfilled tank or a defective battery in the case of all-electric cars, the Rental Company has the right to charge the missing fuel or charge and any refueling or charging fee at the price indicated in the rental agreement or price list. In the case of all-electric cars, a full battery means at least 70% charge.

4. THE LESSEE'S LIABILITY FOR THE CAR AND ITS EQUIPMENT DURING THE RENTAL PERIOD, DEDUCTIBLES

The Renter is obliged to compensate the Rental Company for the damage and loss of the car or its equipment during the rental period and to pay rent under the Agreement for a period of up to 30 days as compensation for the downtime of the car during the repair of the car. However, the lessee's liability is limited to the basic deductible proportion stated in the lease agreement. The basic deductible is charged for each damage separately. The basic deductible can be reduced or, in some cases, completely eliminated by a surcharge agreed separately in the lease agreement. The Renter is obliged to compensate the Rental Company in full, without limitation of liability, if the damage is caused or caused in any of the following ways: overloading, smoking in the car, damage to the car upholstery, driving with over- or under-pressure tires, loss of keys, use of the wrong fuel, snow damage when warned by signs, driving, taking into account the size of the vehicle, in crowded spaces (roof damage), on waterlogged roads, roads or areas in poor condition, or other careless driving of the vehicle; or incorrect use. The Renter is obliged to reimburse the Rental Company for the costs of cleaning and cleaning due to the unusual fouling of the car, as well as the cost of using the road service. For damage to the windscreen, tires, rims and dust caps of the car, the Renter is fully liable if the Renter has not accepted an additional charge that removes liability. The full liability of the Renter shall also always apply to damages directly or indirectly caused by the Renter's criminal conduct, the use of the car under the influence of alcohol or other intoxicating substances, or any other breach of the terms of the contract by intent or gross negligence. The Renter shall also be released from its liability to the Rental Company in respect of deductible liability if the Rental Company receives full compensation for the damage from a potential third party cause of damage or its insurance company.

5. PROCEDURE IN CASE OF DAMAGE OR BREAKDOWN OF THE CAR

The Renter must immediately inform the Rental Agency of any defect or damage to the car during the rental period. Any crime affecting the car, traffic damage and damage to persons and animals must always be reported immediately to the police as well. In the event of an accident, the Renter must always complete a written notice of damage to the Rental Company. The lessee shall be fully liable for damages resulting from failure to notify the above. The Rental Company is responsible for any technical defect that occurs in the car during the rental period, which is not due to the Renter's operating error and/or negligence. Provided that the fault or defect is the responsibility of the Rental Agency and if it is necessary for the continuation of the trip, the Renter may repair the car on his own initiative at the expense of the Rental Agency in the amount of up to 75 euros. A receipt for the repair work and the payment made must be submitted to the Rental Agency.

6. PAYMENT OF RENT

Unless otherwise agreed upon, the Renter will pay the rental fee in accordance with the contract, including any additional supplements, with their payment card. Already at the conclusion of the lease agreement, the Renter approves the final calculation of the rental in advance, without signing it personally.

In connection with the rental, the Rental Company has the right to make an advance confirmation on the Renter's payment card of the estimated final rent and any other charge corresponding to the amount by which the Rental Company ensures that the Renter's payment card account is covered and that the payment card is valid. In particular, it is stated that the Rental Agency has the right, where there is a reason to do so, to charge the Renter's credit card identified in the rental agreement with additional charges in addition to the rental contract, additional charges for the following: basic deductible under the contract, fuel charges, rent and charges due to the extension of the rental period, charges for car delivery and collection, parking incurred during the rental period error charges, private parking enforcement fees, tort fees, fines, tolls, congestion charges, overload charges and the like payments with administrative expenses. If the legal person designated as the Lessee is unwilling or unable to pay the rent, the person who signed the contract on behalf of said Lessee shall be personally liable for the rent and any additional charges related to the rental in accordance with these terms and conditions. In addition, the Rental Company has the right, whenever it deems necessary, to require 2 credit cards from the Renter as collateral for the rental payments.

7. LIABILITY OF THE RENTAL COMPANY FOR DEFECTS AND DELAYS IN THE CAR

In the event of a technical failure or other defect in the car during the rental period for which the Renter is not responsible under the terms of the rental, the Renter may demand from the Rental Agency the correction of the error or a price reduction corresponding to the error. If the Rental Company is unable to deliver the rental car to the Renter's use in accordance with the terms of the lease agreement, the Renter is entitled to compensation for the immediate reasonable costs incurred by the Renter for the delay.

8. RETURN OF THE CAR AT THE END OF THE RENTAL PERIOD UNDER THE CONTRACT

The renter must return the car with all equipment to the agreed place at the end of the rental period. The rental period under the contract ends when the car and the keys have been returned to the rental company or when the rental company has received a notice from the renter that the car has been returned to a place approved by the rental company. If the car has not been returned in this way and the extension of the rental period has not been substantively agreed, the Rental Agency may report the matter to the police. The Rental Company has the right to charge the Renter full rent for the period of delay in returning the car, as well as compensation for the delay for the excess work caused to the Rental Company and other related financial damages. Unless otherwise agreed, the car must be returned with a full tank. The rental company is not responsible for the property left in the car at the time of return.

9. RETURNING THE CAR BEFORE THE END OF THE AGREED RENTAL PERIOD

If the renter returns the car before the end of the agreed rental period, the rental will be determined according to the rental period used, based on the contractual pricing criteria. If the car is rented on special terms, early return of the car may lead to a change in the price list type and consequently a change in the daily rate. In the prepaid so-called. For prepaid rentals, early return of the car does not oblige the Rental Company to refund the rental price paid in advance to the Renter.

10. TERMINATION OF THE CONTRACT

The Lessor has the right to terminate the contract immediately if it turns out that the Renter is in material breach of the terms of the contract. In this case, the renter is obliged to immediately return the car with all equipment to the agreed place of return. Either party may terminate the contract if the car is stolen or the car becomes a defect that prevents the use of the car under the responsibility of the Rental Company and the Rental Company does not deliver a replacement car within a reasonable time from the notification.

11. DISPUTES OVER THE LEASE AGREEMENT

Disagreements over the lease agreement are primarily sought to be resolved through negotiation. If the dispute is referred to the court, the case shall be decided by the district court at the place of domicile of the Rental Company or, in the case of consumer disputes, by another subcourt in accordance with the law.

Valid from 14.8.2024